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Terms Conditions That Apply to Your arai33 Account

These terms set out how your account works on arai33 — what we expect from you, what you can expect from us, and how we handle transactions made through Touch 'n Go eWallet, Boost, and GrabPay.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdates notified via accountMalaysian Ringgit (RM) accounts

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HOW WE OPERATE

How arai33 Handles Your Account Under These Terms

These terms are not just legal text — they describe how we actually run your account day to day. From the moment you link a payment method to the moment you request a withdrawal, the steps you follow and the checks we run are all grounded in what is written here. Below are four areas where the terms have direct, practical effect on your account.

Payment Matching

Every deposit via Touch 'n Go eWallet, Boost, or GrabPay is matched to your registered mobile number. A mismatch triggers a manual review before funds are credited to your wallet balance.

Account Security

Your login credentials are yours alone. These terms prohibit account sharing. If we detect concurrent sessions from different devices, we may require re-verification via OTP before restoring full access.

Withdrawal Verification

Before any RM withdrawal is processed, we verify that the destination account matches the name on your arai33 profile. This step is non-negotiable and applies to all payment rails including DuitNow and FPX.

Terms Updates

When we revise these terms, we push a notification to your account inbox with the effective date clearly stated. You can also view the current version here at any time without logging in.

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about your account — a transaction dispute, a verification hold, or a question about access — reach out through any of the channels below. Our support team handles terms-related queries directly; you do not need to fill a separate form. Players in George Town and elsewhere in Malaysia can use the same channels.

Team online

Live Chat

Open live chat from the account menu. This is the quickest path for transaction disputes or urgent account queries tied to these terms.

Email Support

Send your query with your registered account email as the subject. We use this to verify your identity before discussing account or payment details.

Account Notification

We push updates about changes to these terms directly to your account inbox. Check there first if you received a notice you want to understand.

What These Terms Cover and How They Apply

arai33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on arai33 is personal and non-transferable. You may not share login credentials or allow another person to transact on your behalf. All deposits and withdrawals are processed through the payment methods linked to your registered account — Touch 'n Go eWallet, Boost, GrabPay, DuitNow,

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and FPX are accepted where available. Each payment rail has its own processing flow; funds sent via Touch 'n Go eWallet or Boost are matched against your registered mobile number, while FPX and DuitNow transfers are verified against your bank account name. Any mismatch may delay
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or reverse a transaction. Access to the platform depends on your local law and is available only where it is permitted in your region. We reserve the right to suspend or close an account that we reasonably believe is misused, duplicated, or operating outside a permitted
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jurisdiction. Account balances in RM are held against your registered wallet; we do not hold funds in third-party accounts. If your account is closed, any remaining balance will be returned to the payment method used for your most recent deposit, subject to identity verification. Changes to
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these terms take effect from the date we publish them to your account notification. Continued use after that date counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms & Conditions

The questions below come from real account situations — transaction holds, access queries, and requests to update account details. Each answer reflects how we actually apply the terms, not a generic policy summary.

Yes. The same terms govern your account regardless of which payment method you use — Touch 'n Go eWallet, GrabPay, Boost, FPX, or DuitNow. Payment-specific verification steps are noted in the deposit and withdrawal sections.

Access depends on local law and is available where your local law permits. It is your responsibility to confirm that using the platform is allowed in your region before opening or continuing to use an account.

A mismatch between your Boost account name and your registered arai33 name will place the transaction under manual review. Contact live chat with your transaction reference and we will resolve it from there.

We send a notification to your account inbox whenever the terms change, with the effective date. The updated version is also published here. Continued use of your account after the effective date counts as acceptance.

No. These terms allow one account per person. Duplicate accounts are subject to suspension and the balance may be withheld pending a review. If you think you have a duplicate by accident, contact support before transacting.

Send a closure request via email or live chat using your registered account email. After identity verification, any RM balance will be returned to the payment method used in your most recent successful deposit.

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