Reference

How arai33 Handles Your Personal Information

This Privacy Policy sets out what data we collect when you use arai33, why we collect it, and how we keep it safe.

Account data protectionLocal payment privacyYour right to access your dataCookie controlsContact us to request changes

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across every page and during every transaction, so data moving between your phone and our servers cannot be read in transit. Cookies on the site are used for session continuity — keeping you logged in as you switch between the lobby and your account wallet — and for basic analytics that help us understand which pages load slowly on mobile. You can manage cookie preferences through your browser settings at any time. We do not use cookies to track you across unrelated third-party websites.

SSL Encryption

All connections between your device and arai33 use SSL encryption. This applies when you deposit via Touch 'n Go eWallet, update account details, or access transaction history.

Cookie Controls

Session cookies keep your login active as you move through the site. You can clear or block cookies through your browser — note that doing so may require you to log in again.

Data Retention

Your account data is held while your account is active. After closure, we retain only what we are legally required to keep and delete the rest within a reasonable period.

Access Requests

You can request a full copy of the personal data we hold on your account. We verify your identity first, then compile and send the report through a secure channel.

Data We Gather and Why We Use It

arai33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also collect technical data automatically: your device type, browser session

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identifiers, IP address, and how you move through our pages. This technical layer helps us keep your account secure and load the right version of the site for your device. We do not sell your data to third parties. We share it only where we are
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required to for payment processing — for example, routing a DuitNow or FPX transaction — or where we have a legal obligation to do so. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. We retain your account
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data for as long as your account remains active and for a reasonable period after closure, in line with applicable legal requirements. You may request a copy of what we hold on you at any time by contacting our support team. Eligibility and data handling obligations
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depend on local law and apply in regions where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, update or remove any personal data we hold on your account, our support team is the right starting point. You can reach us through live chat on the site, by email, or via our messaging channel. We aim to respond to data-related requests as quickly as our queue allows — straightforward queries are usually handled faster than formal subject-access requests, which may require identity verification before we release account details.

Live Chat Start a live chat session directly on the arai33 site. For privacy queries, have your registered account email ready so we can verify your identity before proceeding.

Email Support Send a written request to our support email address. Include your account username and a clear description of the data action you need — access, correction or deletion.

Account Settings Some data updates — like changing your linked GrabPay or Boost wallet details — can be handled directly inside your account settings without contacting support.

What You Asked About Your Data on arai33

These are the data and privacy questions we hear most often. If your question is not covered here, reach out to our support team via live chat or email and we will walk you through your options.

We collect your name, email address, contact number and payment details — such as your linked Touch 'n Go eWallet or Boost account — plus technical session data like your device type and IP address.

We share data only with payment processors needed to complete your transactions — GrabPay, DuitNow, FPX and similar rails — and only the minimum required. We do not sell your data.

Contact our support team via live chat or email with your account username. After identity verification, we compile your data report and deliver it to you through a secure channel.

Yes. Send a deletion request through live chat or email. We will remove data we are not legally required to retain. Some records must be kept for compliance purposes and cannot be deleted on request.

Cookies maintain your login session as you move between the lobby and your account wallet, and help us spot pages that load slowly on mobile. You can clear them in your browser settings at any time.

We retain only the reference data needed to support your account history — not full card or wallet credentials. Payment processors like Touch 'n Go eWallet and Boost handle sensitive credentials on their own secured infrastructure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Poker Gamesarai33 Casino

How arai33 Handles Your Personal Information

Data Handling, Cookies and Account Security

How to Contact Us About Your Privacy

What You Asked About Your Data on arai33

01 What personal data does arai33 collect when I register?

02 Does arai33 share my data with other companies?

03 How do I request a copy of my personal data?

04 Can I ask arai33 to delete my account data?

05 How does arai33 use cookies on the site?

06 Is my payment information stored after a transaction?

Privacy Policy

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